Presumably everyone wants to be healthy at each birthday, but the focus of healthy aging is often on those who are middle aged and beyond.
“Healthy aging may mean different things at different ages. It’s a whole lifelong issue. The lifestyle you establish in your teens and 20s impacts what you are doing in your 30s and 40s. I think that what it really means is still being able to play tennis when you are 70, hit golf balls when you are 75, and still enjoy life when you are 80 and may need senior home care,” said Brian K. Kennedy, Ph.D. and chief executive officer of the Buck Institute for Research on Aging in Novato, Calif.. “It’s about trying to maintain a disease-free and healthy and functional lifestyle for as long as possible.”
Ultimately, it’s about choices that individuals make as they age and not so much what they do once they feel they are aged. Choices about how a person manages stress in their life are relevant throughout their lifespan, as Kennedy points out.
“The sooner people grasp that and get a handle on those things, the better off they will be,” he said. “It doesn’t mean you can’t start More >
For Carol Sampaio, RN, LHRM, it is similar to the type of detective work she has done for much of her career. Before she worked in home care, Carol was a licensed health care risk manager for a Florida hospital and worked closely with Florida’s Joint Commission (JCAHO). Her job was to solve the mystery of why a problem happened and figure out how to keep it from happening it again. Now, she uses deduction skills to keep clients happy.
Carol is the administrator for the Homewatch CareGivers office in Daytona Beach and an important way for her to measure the success of the elderly home care provided by her caregivers is through quality assurance visits (QAVs).
“We want the clients to be happy with the services we provide. We can’t strive for excellence or improve what we do if we don’t check in regularly,” Carol said. “The most important thing is that everyone is on the same page. Everyone knows what’s being provided and it’s at the right level.”
Determining this is not as easy as it seems. Florida requires a face-to-face QAV every 60 days, and initially, Carol was actually going more often. In many ways, it was very helpful.
“When I actually More >
Homewatch CareGivers of Charlotte cares what our clients think. That is why we send to our clients and their families a survey twice a year. We want honest feedback so that we can provide the best service possible.
We sent our last survey in late spring. The results are now in. Of our clients and families responding, 99.1% indicated that they approved or strongly approved of the service provided by Homewatch CareGivers of Charlotte.
We appreciate the trust that our clients place in us and work hard to earn that trust. Of course, things do go wrong from time to time. However, we have found that by listening to our clients, responding quickly to their needs and making a good faith effort to resolve any issues, we prove our commitment to our clients and we gain their trust and loyalty.